Neaty
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Support
For Consumers
For Consumers
Place
How can I provide my home location and details for cleaning services?
How do I edit my home location and details?
How do I delete my saved home details?
Orders
How to create order and request proposals?
How to accept proposal?
Can I reschedule accepted proposal?
Can I choose a specific cleaning service provider?
How to review order details?
What are the meanings of the different order statuses?
How do I handle special requests or instructions for the cleaning provider?
How can I cancel my order?
What happens when a provider cancels a proposal?
Where can I see my order history?
Payments and bills
What are services prices and fees?
How to get invoice?
Can I pay in cash?
How to add bank card to the account?
What should I do if a payment fails?
Cleaning service providers
How can I add a provider to my favorites?
How do I rate and provide feedback about a cleaning service provider?
How are cleaning service providers vetted?
What should I do if I'm not satisfied with the cleaning service?
Are cleaning service providers insured?
What cleaning supplies do the providers bring?
Profile
How can I edit my name?
How do I update my email address?
Can I update my phone number?
How can I permanently delete my account and all my data?
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