Terms and Conditions

Last updated on 12 July 2025

These Terms govern your use of the Application and any related legal agreements with the Owner. Please read carefully.

Key points at a glance
Some clauses apply only to Consumers or Providers — it’s specified where relevant.

Definitions

  • Application: the website, mobile apps, and related software that provide the Service.
  • Agreement: any binding legal contract between the Owner and the User.
  • User: any individual or entity using the Application (Consumers or Providers).
  • Provider: a User offering services via the Application.
  • Consumer: a User requesting and receiving services via the Application.
  • Owner (or We): Neaty Operations, MB.
  • Service: the provision and brokering of cleaning services.
  • Product: services or goods (e.g. cleaning, materials).
  • Place: the location where cleaning services are provided.
  • Proposal Request / Proposal: requests by Consumers and offers by Providers.
  • Terms: this document and any updates

How this Application Works

Brokering

  • Consumers request cleaning proposals.
  • Providers send proposals with price/duration.
  • You accept one; we charge a fee based on the transaction.
  • We only provide a platform; we don’t directly deliver services

Who Sells

Cleaning services are sold by Providers through the Application

Terms of Use & Account Rules

  • Must comply with local laws and export restrictions.
  • Only one account per User; credentials must be kept safe.
  • Immediately report suspected credential compromise

Consumer vs Provider Onboarding

  • Consumers register via the consumer mobile app.
  • Providers via provider mobile app and onboard with Stripe.
  • Providers must provide accurate info to Stripe

Account Suspension & Termination

  • You can terminate anytime via app tools or contact us.
  • We can suspend/delete at our discretion without compensation.
  • You’re still liable for any fees already incurred

Content

On the App

  • All content is owned by the Owner or its licensors.
  • You may not reuse it beyond personal use unless explicitly allowed

User-Generated Content

  • You grant us a licence to use your content for operating the Service.
  • You’re liable for anything you upload; we can remove it at any time

External Links

  • We’re not responsible for third-party content or availability

Permitted & Forbidden Use

Use the Service lawfully. We can block misuse or enforce action if you:

  • Violate laws or rights
  • Harm our interests or reputation

Services & Payments

  • Provider sets service price; Consumer pays through Stripe.
  • We never handle card data directly — Stripe processes payments.
  • Provider receives funds after completion; payout daily
  • Consumers may cancel before service starts without penalty

Feedback & Ratings

  • After service completion, Consumers may rate (1–5 stars) and comment, abiding by respectful guidelines

Consumer Rights & Liability

  • No right of withdrawal once service is fully performed
  • We limit our liability—Providers deliver, not us
  • EU Consumers indemnify us for misuse

Common Terms

  • Service interruption: we may pause for maintenance or force majeure
  • Reselling: prohibited without permission
  • IP rights: all belongs to Owner or licensors
  • Changes: we’ll notify updates and they take effect on continued use
  • Assignment: we may transfer our rights, but not yours without permission
  • Severability: invalid clause doesn’t affect the rest

Dispute Resolution

  • Try amicable resolution via contact email.
  • EU Consumers can use the EC’s ODR platform: http://ec.europa.eu/consumers/odr/

Contact

For questions or notices, contact info@neaty.homes

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